CHILLSWIFT Warranty
We've got you covered. Read below for full warranty details.
Our Commitment to Quality
At CHILLSWIFT, we stand behind the quality of every product we sell.
Warranty Coverage
1 YEAR
Free replacement for manufacturing defects
What's Covered
- Manufacturing defects
- Zipper failures
- Seam separation
- Material defects
- Ice pack leaks
- Strap/buckle breakages
What's NOT Covered
- Normal wear and tear
- Lost or misplaced items
- Improper use or care
- Ice packs after 30 days
- Damage from accidents
- Unauthorized modifications
How to Make a Claim
1
Submit Form
Fill out the form below with your details
2
Get Approved
We'll review and get back to you within 24-48 hours
3
Get Replaced
We'll ship a brand new product to you at no extra cost (USA Only)
Submit a Warranty Claim
* This warranty is in addition to your statutory rights as a consumer.
* Warranty valid from date of purchase.
* One warranty claim per order.